Despite security measures, McMenamins suffered a ransomware attack. This means that an unauthorized person deployed malicious software on the company’s systems, and to contain the attack, McMenamins was forced to shut down systems.
We do not store customer credit card information and have not seen indication that customers were affected.
Questions about hotel reservations: While our system is down, please fill out our online form. Some hotels have access to phone lines which you can call directly; phone numbers for these locations can be found on our website. Please understand that staff are taking many calls at this time.
Questions about private events through our onsite sales teams: Call the location directly; phone numbers for each location can be found on our website. Our email is not operable at this time.
Because systems are temporarily unavailable at some locations, gift cards can only be purchased or redeemed at certain places at this time:
Hotels, except White Eagle
23rd Avenue Bottle Shop
East 19th Cafe
Fulton Pub & Brewery
High Street Brewery & Café
Call staff members directly or call our Headquarters office at (503) 223-0109. If you recently submitted invoices to us via email at email@example.com, we ask that you resend those documents along with statements of open invoices on our accounts to the same email, beginning Monday, December 20 so we can work through processing new charges as quickly as possible.
We do not know if employee information was actually accessed or copied, but in an abundance of caution, we are working under the assumption that it was and providing every employee with access to identity and credit protection and monitoring services.
We had security safeguards in place and a dedicated IT group that works to protect our systems and the information on them. Somehow hackers bypassed our security controls, and we are in the process of investigating how it happened.
After discovering the attack, we restricted system access and are in the process of investigating. We are working closely with a team of cybersecurity experts, and we have notified the FBI and are cooperating with their investigation. McMenamins has been in the processing developing an enhanced cybersecurity plan and is accelerating that process, with assistance from cybersecurity experts.
We do not keep records of customer credit card numbers, and we have not seen any indicators that customers were affected. However, everyone should always be vigilant when receiving and responding to correspondence or inquiries from unknown sources and monitor financial accounts and personal information regularly for any unusual activity.
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