McMenamins Passport

A Message from Mcmenamins to our Loyal Passporters

The Return of the Quest & New Protocols
There have been a lot of changes to our places and to Passport processes for its July 1st comeback. The new rules are necessary, and they were not enacted lightly. It is critical that we do our part in keeping everyone safe while following state and county guidelines, and the best way to do so is to manage how and where people are in our locations. Like the reintroduction of everything else, we need to bring the Passport back in careful stages, and this is the only way we can reinstate it and be able to keep it around long-term.
 
Keep in mind that we do not expect you to fill your Passport in a week – or even a month! It’s not a race. The program is our way of encouraging people to experience what we have to offer. We hope you pause, take a look around, learn some history, enjoy a new beverage, view the art, relax! It’s also our way of thanking all the people who want to see each and every place we’ve worked so hard on.

If, at any point, we feel that Passport stamping and prizes jeopardize the health of our community, we will suspend all Passport activity.
 
Q: Why the new dine-in/make-a-purchase rule for earning stamps?
It might not feel like a big deal for you to make a quick stop at a bar to grab a stamp. The problem is, that’s how a few thousand other people feel too. Requiring dine-in and/or a purchase helps us slow down the flow of people and control and monitor where people are.
 
For example, if the Cloud Bar in Kalama is full, no one can enter – even just to see the view. In this situation, if you were a Passport holder looking for a stamp, you would have to wait. On a weekend with, say, 20 Passporters wanting stamps, they would all be waiting in line, which causes safety issues for staff and customers alike.
 
Two additional situations that highlight these necessary changes:
1. Ruby’s Spa at Edgefield currently has a capacity of two people in the lobby area. Without requiring a purchase, we might unintentionally prevent customers from shopping there when it’s full of stamp seekers, and potentially cause safety issues with the in-and-out traffic.
2. Bar service is not allowed at many locations. If we did not limit to dine-in only stamps, we would need to set up a stamping station somewhere in the restaurant. When busy, this could disrupt social distancing, creating safety hazards for customers and employees, and make it difficult for servers to do their jobs.

Q: Doesn’t this policy promote over-consumption of alcohol at the large properties?
A: We do not expect you to fill pages in one fell swoop. Nor do we expect or want to imply that you need to buy alcohol at each bar or pub you stop in to. We have many non-alcoholic drink options, wee cocktails, small bites and snacks at our various small bars. So you do have options if you want to get all of one property’s stamps in a single visit.

Another thing to consider is that some properties have small bars with limited hours or bars that cannot open until at least Phase 3. This means that you may not be able to finish a property’s page in one visit regardless.
 
Q: Can my partner and I both go a bar and split something to get two stamps?
A: At this time, no, we are not able to accommodate two stamps for one purchase. We want to provide a consistent and safe experience for all customers, and having groups of two, three or more all trying to split one item would defeat the purpose of these changes. One item purchased for one stamp, two items for two, etc. (even if one person is paying).

Passport FAQ  Passport Rules  Passport Prizes  Passport Experiences  

Passport Just-for-Fun Stamps  Passport Registration  New Locations  

Code of Conduct  Buy Now

Available at all McMenamins Pubs & Historic Hotels and Online
$35 each, one per person · 21 & over only
Log in to McMenamins Portal

Launch your quest to fill your very own McMenamins Passport with stamps from all locations, and become a Cosmic Tripster! On your journey you'll visit your favorite pubs, all while discovering new ones. You’ll be granted prizes along the way, ranging from free tots, burgers and appetizers and goodies to exclusive Passport pint glasses, T-shirts, a growler and other merchandise. Every stamp you gather counts, so journey across the McMenamins land, and you’ll earn the grand prize for completion!

Our official, free McMenamins smartphone app has a "Passport Tracker" you can use in tandem with your paper Passport. Want to see where Purple Haze is on tap, or what time Jerry's Ice House Bar is open? There's our app for that! How about the number of stamps you've collected on the North/Northeast Portland page? Yup, it's there! The app gives real-time looks at locations near you and their open times and offerings, as well as a function for you to "stamp" locations and experiences you've completed.

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Passport FAQs

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Passport Rules

Each time you visit a different location, get a stamp and win prizes along the way. Once you've completed the quest, you'll be a bona fide Cosmic Tripster.

General Rules

• ONE PASSPORT PER PERSON. No Exceptions. Two people cannot share a Passport.
• One Passport in use at a time. Once you finish a Passport, become a Cosmic Tripster and have the completion stamp in one Passport, you may start another Passport. You can still get Experience Stamps in a completed Passport, however once you begin a new Passport, the old one must be retired, and used only to show Tripster status. Passports are always one at a time.
• You must be 21 & over to use a Passport.
• Passports are non-transferable.
• The limit for Passport completions is 2 per person per calendar year. It’s still one Passport per person in use at a time.
• McMenamins is not responsible for lost or damaged passports.
• We created the Passport program with one objective: For all to have fun! We encourage you to enjoy your journey by looking around and enjoying each place you discover.
• Please be patient when stamp gathering. Our staff work to accommodate Passport holders to the best of their ability at any given time. Swearing at and arguing with staff is not tolerated, and may be grounds for refusing stamps and for McMenamins to take further measures if deemed necessary by the Manager on Duty.
  **Failure to comply with these rules may result in the confiscation of your Passport**
• Rules and prizes subject to change.
• Have a question? See our Frequently Asked Questions section. Still have a question? Email passport@mcmenamins.com.

Getting Started

• When you get your passport, make sure to fill out the first page with your name, email, signature and photo. If you do not have a photo you will need to show your valid photo I.D. when receiving a new stamp. Note: You must be 21 & older to use a Passport. The passport does not replace your I.D. You must have your I.D. to drink.
• Register your passport with our McMenamins Portal. Registering your Passport creates your McMenamins Portal account.

What you need:

• Your Passport number (located on the inside of the front cover of your Passport).
• Your own email address. Two people cannot share an email address.

Why you should register:

• We can only replace lost, stolen or mangled Passports that have been registered with McMenamins Portal. Once registered, you can request a replacement with the click of a button. (Note: we can only replace stamps you've already received by seeing them in a mangled Passport.)
• After you have become a Cosmic Tripster, you will claim your concert tickets or movie tickets through your McMenamins Portal account.
• Once you’re a Cosmic Tripster, you will book your free hotel stays through the McMenamins Portal.
• The process of becoming a Cosmic Tripster will be easier and speedier if you’re registered prior to claiming your Grand Prize (you’ll have to register at the Front Desk if you don’t ahead of time).
• To keep up with all the Passport happenings via our monthly Passport email (events, discounts, special stamps and more).

Gathering Stamps

• When you visit any McMenamins, ask your server for a stamp.
• The server will then ask you to find or engage with a piece of art or something unique about that spot. Once you complete your task, you’ll get that stamp!
• You can receive stamps for visiting a location (pub, hotel, small bars) or when you complete different McMenamins' experiences (Examples: Attend a brewfest, Get a spa treatment).
• Some stamps require an additional photo or may require you to purchase a ticket to a concert or movie. (This will be noted on the passport with a  or  icon). Scroll down for additional details on these extra steps.
• Many of our small bars and beverage producers (breweries, coffee roasters, etc.) have limited hours. Look for the " * " and check individual location sites or the McMenamins App for hours.
• Stamps can only be received during normal business hours. No exceptions. Please plan ahead when traveling for stamps.

The McMenamins App & Passports:

• The smartphone App is available for free in the Apple & GooglePlay stores
• Use the App to see locations near you for gathering stamps, beers on tap, menus, music & much more!
• The App is meant as a companion to the Passport, not a replacement
• The App cannot be used to collect stamps & prizes, become a Cosmic Tripster or replace a lost Passport
• More App information here

Prizes

• When you get all the stamps for each region, your server will confirm your stamps and award you a prize.
• When you complete your passport page for a hotel, go to the front desk to receive your prize.
• You don't have to redeem your prize on the spot when you get your final stamp in a Passport region. However, you can only redeem the prize at one of the locations listed within that region. For example, if you gather all the stamps on Page 8 for ‘Hawthorne Boulevard' locations, but don't want to sit and eat your free tots prize (or take them to go) at that time, just return to one of those same 5 locations when you're good and hungry for tots. Or, if you gather the 2 stamps on Page 20 for ‘Salem' and want to stop in another time to one of those 2 spots and enjoy eating the prize, by all means! (Just don't plan to gather the Salem prize in Corvallis, which is also on page 20). Once the white box below the grouping of locations is signed and dated by one of our servers, we'll know you've collected the prize.
• When you've received all of the location stamps in your passport, you can redeem the grand prize at any McMenamins hotel. (Note: You can receive your last stamp at any location, but the final prize redemption is only available at a hotel.)
• You must have a McMenamins Portal account and your Passport must be registered in order to redeem the grand prize.  Registering early, before you arrive at one of our hotels, will save time and make your Cosmic Tripster completion quicker and easier!
• You do not need to do all experiences to complete your Passport.
• You do not have to receive all of the prizes in each section to claim the Grand Prize; you can collect prizes when you are good and ready (or hungry).

Time Limit

• There is no time limit or expiration date to complete your Passport.
• If a new location opens before you complete your Passport, you will need to get those stamps in order to complete the passport. (See our New Locations page for details.)
• The limit for Passport completions is 2 per person per calendar year.

Extra Steps designated by an Icon:

Photo Icon

• Hotels and a few pubs: In order to receive certain stamps, you will need to get a picture of yourself with a designated piece of artwork. The clue to the artwork will be posted at the front desk. Or if it's at a pub, just ask your server. The artwork will rotate.
• You will receive your stamp when you show a photo of yourself with the specified piece of artwork.
• This process is similar to the tasks at all other pubs, however the clue may take a little more sleuthing than the normal process.

TIX Icon

• Movie Theaters/Concert Venues: In order to receive a stamp, you must purchase a ticket OR attend one of the (limited) free events at the venue. There will be designated bars inside the venue for you to get your passport stamp.
• Keep your ears open! There are some free shows or special events such as birthdays which will not require you to purchase tickets to get in and get your stamp.  Check online for upcoming free events at these locations.  
• Stamps for the Crystal Ballroom and Lola’s Room are also available when you see a show – ticketed or free – in either venue.
• Locations with the Tix icon do not require an additional task to get the stamp.

How to receive your Grand Prize

1.Visit the hotel front desk at any of our hotel properties.
1A. You must have a McMenamins Portal account and your Passport must be registered in order to redeem the grand prize.  Registering early, before you arrive at one of our hotels, will save time and make your Cosmic Tripster completion quicker and easier!
1B. If you have not registered your Passport with McMenamins Portal, the front desk staff will have a handy-dandy iPad for you to sign up on the spot. 
2. Front desk staff will verify that there is an official stamp for each property. (Experience stamps are not necessary to complete the Passport.)
3. When all stamps are confirmed, the hotel front desk staff member will stamp the Passport with the designated "Final Completion" stamp and date-which signifies that you've become a Cosmic Tripster! You'll be given a Grand Prize Booklet containing your overnight stay certificates to redeem.
4. The front desk staff will then hit the magic Cosmic Tripster button in McMenamins Portal, which allows you to claim your concert or movie tickets, book your hotel stays and register another Passport if you’re ready to start again.
 
5. The final stamp will be on the inside front cover of the Passport. This is the key to getting your happy hour drink prices for the next year.
Have a question? Email passport@mcmenamins.com.
Note: Passport staff work Monday through Friday, daytime hours, so emails are answered during this time in the order in which they're received.

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Passport Prizes

You earn a world of prizes (valued at $200!) on your quest to fill your passport: 
Burgers · Tots · Appetizers · Gift Cards · Pint Glasses · Growlers · T-shirts & more

When you complete your passport, you’ll be awarded the Grand Prize, which includes:

• Overnight Stays
  • Valid at any of McMenamins historic hotels for two people in a standard King, Queen or Double Twin room; not valid for suites, restrictions apply. The moment that you become a Cosmic Tripster, you will receive 2,700 Cosmic Tripster hotel points.
  • To make your hotel reservations:
    • Log in to your McMenamins Portal Account (link to: portal.mcmenamins.com)
    • Look for the banner titled: Cosmic Tripster Hotel Points
    • Under your listed points, click the blue ‘Book a Room’ button
    • Check availability by choosing your property, arrival and departure dates, and number of guests, then click Search.
    • **IMPORTANT** Once you see the Availability Calendar, click the ‘Show Tripster Only’ button on the left hand side to see availability for Tripster Rooms.
    • Scroll down and look for your desired room type.
    • All rooms are listed with the number of Cosmic Tripster Hotel Points required for booking.
    • Once you’re ready to book, click the ‘Select’ button that is next to the listed Cosmic Tripster Hotel Points.
    • You will need a valid credit card to hold the reservation.
    • 48-hour cancellation policy applies the same as any other reservation.
    • To cancel your room:
      • Click on Reservations at the top of your screen.
      • Select the hotel stay you’d like to cancel and click on the Cancel This Reservation button.
    • You can also call any hotel directly to make your Cosmic Tripster reservation(s).
  • Blackout dates include Valentine’s Day, St. Patrick’s Day, New Year’s Eve and select three-day holiday weekends: Memorial Day, Labor Day, Martin Luther King, Jr. Weekends.
  • There are a limited number of Cosmic Tripster rooms per hotel, per night.
  • IF YOU HAVE A COSMIC TRIPSTER VOUCHER FROM BEFORE Jan 2, 2019, you have two options to redeem your stays.
    1. CALL THE HOTEL DIRECTLY and tell them you are using a Cosmic Tripster voucher. Your Tripster voucher must be presented at the time of check-in. Vouchers presented without notice may not be honored. Paper certificates are valid for two years from Passport date completion.
    2. TURN YOUR COSMIC TRIPSTER VOUCHERS INTO POINTS We can turn your paper vouchers into points! Just head to any McMenamins Hotel and bring your vouchers to trade in. Hand those vouchers over to the Front Desk staff and voila! You’ll have Cosmic Tripster Hotel Points to book your room online, with the added bonus that the points never expire.
  • Rooms based on availability. No upgrades. Not available with packages. Restrictions at certain hotels may apply.
  • Have a question or issue? Email passport@mcmenamins.com
• A pair of tickets
  • To a concert at the Crystal Ballroom, Lola's Room, White Eagle, Mission Theater or Edgefield Concerts on the Lawn (which are June-September every year). A limited number of Cosmic Tripster tickets are available per show. Tickets are General Admission; no upgrades.
  • Concert tickets are valid for one year from Passport date completion.
  • How do you get tickets? Login to McMenamins Portal and click on the 'Claim Tickets' button next to your completed Passport number. You will see a list of Available Concerts. Click the 'Enter' or 'Redeem' button (some concerts are drawings and some are first-come, first-serve). Note: Some concerts have reached Cosmic Tripster ticket capacity and are no longer eligible.  If this is the case, they will be marked as 'Closed' in the Portal.
  • Claimed concert tickets can be picked up the day of the show.
  • If you're not the concert-going type, you can opt for tickets to our movie theaters in lieu of concert tickets. They're good at any of our nine theaters, for any standard showing, with no expiration date.
  • To claim your theater tickets, login to McMenamins Portal and simply click the 'Claim Movie Tickets' button. We'll confirm your mailing address and send you a pair of tickets to be used at a movie of your choice.
  • Expect to receive them via snail mail within 2-3 weeks.
  • Edgefield Concerts on the Lawn: Here's how to request Cosmic Tripster tickets for any Edgefield Concerts on the Lawn: 
    • If you haven’t yet, sign up for McMenamins Edgefield Concerts on the Lawn announcement emails by filling in the “Join the List” boxes here: edgefieldconcerts.com. NOTE: Various show promoters send Edgefield Concerts emails as well, but this one is the official McMenamins announcement email that is sent in advance of the presale and onsale concert dates.
    • Once you see a concert you'd like to attend, login to your McMenamins Portal and click on the 'Claim Tickets' button.
    • Click on the 'Enter' button next to the concert you're interested in and your name will be entered in to the drawing.
    • The drawing is held at noon on the day prior to the presale date
    • If there is no presale, the drawing will be held at noon on the day prior to the onsale date
    • Cosmic Tripsters who are chosen will be emailed directly with instructions on picking up tickets (NOTE: Tickets are non-exchangeable, non-refundable, and cannot be transferred to non-Tripsters.)
• Drinks at happy hour prices, Sunday - Thursday
  • Valid for the first year after you've completed your Passport. Passport may not be used in place of legal I.D. (Food, pitchers, flights and taster trays not included. Happy hour specials vary from location to location; please consult the happy hour menu at a location and order directly from that menu, and inform the server of the discount. Must show Passport to redeem. Some blackout dates/locations apply, such as no discount at Edgefield during Edgefield Concerts on the Lawn.)

• Exclusive Passport merchandise, 
  • to prove that you did it (including your handy-dandy Tripster Keychain)!
• An invite to the next Cosmic Tripster Party
  • For every Passport completed in the proper timeframe, Cosmic Tripsters will receive an invitation to the next upcoming Cosmic Tripster Party. Invites are for the Passport holder only. Cosmic Tripster Parties are exclusive to those who have filled their Passports, so there's no +1. For example, the designated timeframe for the Kalama Harbor Lodge party was 12/1/17 through 3/5/18. That means that everyone who completed a Passport in that time period received an invitation to that party. However, anyone who completed multiple Passports in that timeframe still only received one party invitation, because all Passports were in the same timeframe. 
  • Additionally, parties can happen at any time so the timeframe for eligibility will vary based on the upcoming party date.
  • We announce the Cosmic Tripster party information via our Passport emails, so register here to get all the details first.
• The Grand Prize is valued at nearly $500 - not including the happy hour prize because who knows how much that'll save you over a year?!

How to redeem your Grand Prize

• Your Passport must be registered in order to redeem the Grand Prize and become a Cosmic Tripster. Registering early, before you arrive at one of our McMenamins Hotels, will save time and make it quicker for us to anoint you an official Cosmic Tripster!
• Take your completed Passport to the front desk of one of McMenamins historic hotels.
• Your Passport stamps will be confirmed and your prizes awarded. You'll be given a Grand Prize Booklet containing your overnight stay certificates and details about concert/movie tickets.

Note: Passport staff work Monday through Friday, daytime hours, so emails are answered during this time in the order in which they're received

Have a question? Email passport@mcmenamins.com.

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Passport Experiences

These are not required for completion of your Passport; all the "location" stamps are, though! Availability details below are subject to change.

Main Passport Experiences

See a Movie – We have 9 movie theaters, which show either first-run or recently-run movies.

Play a Game – Our pubs and properties have different combinations of billiards, shuffleboard, pinball machines and/or darts for your gaming enjoyment. See our full list of locations with games. Anyone who plays the game is eligible for the stamp, even if they are not paying bill or the game is free.

Tour the Coffee Roaster – Tours with one of our coffee roasting staffers are Sunday through Wednesday, 2 pm & 3 pm * No reservations required – All the coffee throughout McMenamins is roasted in small batches at a central location–a quaint space located at 421 NE Knott Street in Portland. Come see the roaster and beans from our partner farm in El Salvador that are stacked and used here.

Attend a McMenamins Brewfest – We offer several brewfests every year, all of which highlight our brewers' creativity and a variety of beer styles, Amber to Wit. Each one features live music, chats with our brewers and food specials as well. Visit our Brewfest page for full details.

Attend a McMenamins History Sponsored Event – Our history department develops these ongoing free presentations, which are lively, compelling talks where you'll learn more while enjoying a frosty pint or two of handcrafted ale and pub fare. You'll find a list of upcoming events here. We recently started giving out this stamp at more events, so look for the Passport stamp icon on the event listing.

Relax with a Spa Treatment – Ruby's Spas are known to cast a spell of contentment over all who enter. Both full-service locations, at Edgefield and Grand Lodge, offer indulgences ranging from hot stone massage to pedicures, facials to foot therapy. Spa guests are invited to dip in the heated soaking pools as well.

Soak in a Pool – Several of our locations have saltwater soaking pools for your enjoyment: Crystal Hotel, Edgefield, Anderson School, Kennedy School, Grand Lodge and Old St. Francis School. The last four are open for the general public to use for a fee. Otherwise, the pools are for hotel overnight guests and those with appointments at Ruby's Spas.

Stay the Night – We have twelve hotels in Oregon and Washington, each with their own whimsical amenities and the signature McMenamins artwork and restaurants. Locations, room descriptions, available dates and reservations are all available online.

Play Golf at Edgefield or Gearhart – Our two golf courses – Edgefield Pub Course in Troutdale, outside of Portland; and Gearhart Golf Links at the Oregon Coast offer gorgeous scenery. Edgefield is home to two par-3 courses that meander through the 74-acre property. Gearhart is an 18-hole public course. Both are open year-round.

Attend a Specialty Dinner – Depending on the season, we feature Scotch dinners, a dinner in our winery, progressive dinners, crab dinners, and more. All feature pairings of our spirits, wine or beer with custom, seasonal menus created by one of our chefs–what a feast!

Tour the Edgefield Winery – Tours are typically available at 3 pm, Monday through Friday (sorry no tours on weekends or major holidays).– Since it opened in 1990, the Edgefield Winery has ripened into one of the Northwest's leading wineries, with more than a dozen releases, and a much-visited cellar and tasting room. Take a short tour to learn more.

Tour the Distillery at Edgefield or Cornelius Pass Roadhouse –Tours are typically available at 2 pm daily at Edgefield and most weekdays between 10 am and 5 pm at Cornelius Pass Roadhouse (sorry no tours on major holidays). – Take a short tour of our first distillery, at Edgefield in Troutdale, Ore., to see how McMenamins spirits are made in this former vegetable storage area. Or visit the Cornelius Pass Roadhouse Distillery in Hillsboro, Ore., established recently but featuring a centuries-old still.

Tour one of our Breweries – Our brewers are busily brewing your favorite beers, but love to talk about their craft. Tours are typically available during the day, Monday-Friday at select times, which vary seasonally.  Contact the specific brewery if you're on a tight schedule and are hoping for a tour!

Try a Wine Flight, Try a Distillery Flight & Try a Beer Flight: Flights range in price and selection at our pubs, but are typically offered on our beverage menus and contain small taster glasses of both standard and seasonal selections. One flight order earns one stamp. Cheers!

Passport Insert Experiences The Passport insert includes eight more experiences, which have the same payback of a $20 gift card for every 4 experiences completed. These experiences can be used in combination with the existing experiences on pages 4-6 and can be inserted into your current Passport. Note that you can't collect experiences in more than one Passport at a time. Inserts are available at all locations for $5, and include: Buy a Pint of McMenamins Hard Cider – Traditional Apple or Seasonal, either one gets you the stamp! Make Merry at McMenamins on Your Birthday – Bring your ID so we don't have to guess how old you are! Stamp is only available on the day of your birthday. Buy a Growler Fill – Seasonals, standards, cider – we've got 'em on tap. Sample the Beer at a Limited-Edition Beer Tasting – We host tastings year round. Ride a Bike to the Pub – Take a selfie of you next to your bicycle, wearing your helmet, and show your server (sorry no motorcycles). Buy a Bottle of McMenamins Spirits – We have 15 locations where bottles are sold. Only one stamp available per bottle sold. Bitters are not valid for the stamp. Have a Pint with a Pup – Many of our pubs and hotels allow dogs. One dog earns one stamp. Living, breathing pets only. Attend a Friends & Family Night – We support local causes with 50% of a pub's proceeds from a designated night donated to the beneficiary! Spend $10 in food and/or beverage and get the stamp – as well as feel good. Food and beverage purchase must take place during benefit hours.

Details above are always subject to change.... Have a question? Email passport@mcmenamins.com.

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Passport Just-for-Fun Stamps

Are you wondering about the blank pages in the back of your Passport, the ones that just say things like "Seasonal Beers" at the top? Those pages are reserved for the many just-for-fun stamps you can collect. So if you attend a location’s birthday party, or go to a Tripster party or a holiday celebration such as St. Patrick’s Day, or New Year’s Eve at the pubs, or order a seasonal beer, you can get the corresponding just-for-fun stamps--bragging rights are on the line!

Have a question? Email passport@mcmenamins.com.

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Passport Registration

Registering your Passport is an important step on your Quest to become a Cosmic Tripster. Register your passport with our McMenamins Portal., which will create your McMenamins Portal account. Is this your second, third or more Passport?  If so, you already have an account in our system! You can check here by entering your email address and clicking 'Submit'.  If it doesn't find your account then use the form below to create one.

What you need to register:

• Your Passport number (located on the inside of the front cover of your Passport)
• Your own email address. Two people cannot share an email address.

Why you should register:

• Registering now will save you time later when you get that last stamp and go to your nearest McMenamins Hotel Front Desk to collect your Grand Prize.  Your Passport must be registered to complete the process and become a Cosmic Tripster.
• Only registered Passports can be replaced if lost, stolen or damaged.
• You will use your registered account in the McMenamins Portal to redeem your free concert or movie tickets. 
• Cosmic Tripsters who have completed a Passport within the last year but have not redeemed their free tickets will need to set up their account to claim their prize.

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