The Return of the Quest & New Protocols
There have been a lot of changes to our places and to Passport processes this year. The new rules are necessary, and they were not enacted lightly. It is critical that we do our part in keeping everyone safe while following state and county guidelines, and the best way to do so is to manage how and where people are in our locations. Like the reintroduction of everything else, we need to bring the Passport back in careful stages, and this is the only way we can reinstate it and be able to keep it around long-term.
The most notable change is that stamps will only be given when dining in, ordering to-go food/beverage or purchasing something.
Keep in mind that we do not expect you to fill your Passport in a week – or even a month! It’s not a race. The program is our way of encouraging people to experience what we have to offer. We hope you pause, take a look around, learn some history, enjoy a new beverage, stay or take a meal to-go, relax! It’s also our way of thanking all the people who want to see each and every place we’ve worked so hard on.
If, at any point, we feel that Passport stamping and prizes jeopardize the health of our community, we will suspend all Passport activity.
EXCEPTION: Because of OHA reopening guidelines, Ruby's Spa can still only provide stamps to paying customers. So customers will still need to make a purchase of a treatment or product at the two spas to get their stamps.
You may ask: why is a purchase still necessary? Requiring a purchase helps us slow down the flow of people and control and monitor where people are.
Q: Why the make-a-purchase rule for earning stamps?
A: It might not feel like a big deal for you to make a quick stop at a bar to grab a stamp. The problem is, that’s how a few thousand other people feel too. Requiring a purchase helps us slow down the flow of people and control and monitor where people are.
Q: Purchase required – what does that mean? Do I have to have a full meal at every location?
A: A purchase means that you have to be a paying customer at every location, either by ordering food to-go or by dining in, in the manner that they are prepared to serve you. There is no minimum purchase to get an individual stamp (hotel properties are slightly different, see below).
Q: When will the Experience tours start again?
A: We do not have a timeline as to when those will start again, but we will update you when we can.
Q: How do I get my stamps for those ticketed (TIX) venues that are closed?
A: For now, we are not currently offering those stamps.
Q: I’m almost done with my Passport except for closed locations but I’m planning to be in Portland next week, can I get in and get the stamps?
A: Unfortunately, no. Your Cosmic Tripster journey will need to wait until we are able to get people into those locations.
Q: When will the next Cosmic Tripster Party take place?
A: We don’t currently have a timeline for the next party. The state will need to be at least into Phase 3 of reopening before we can host the party.
Q: Are you currently offering game experience stamps?
A: Some locations do have pinball and shuffleboard available, so if you can play, you can get the stamp.
Q: My Tripster benefits expired during the closure. Can those be extended?
A: Yes, we can extend the concert tickets and hotel paper vouchers (Cosmic Tripster points never expire). Please contact us at firstname.lastname@example.org to discuss your options.
Q: Doesn’t this policy promote over-consumption of alcohol at the large properties?
A: We do not expect you to fill pages in one fell swoop. Nor do we expect or want to imply that you need to buy alcohol at each bar or pub you stop in to. We have many non-alcoholic drink options, wee cocktails, small bites and snacks at our various small bars. So you do have options if you want to get all of one property’s stamps in a single visit.
Q: Can my partner and I both go a bar and split something to get two stamps?
A: At this time, no, we are not able to accommodate two stamps for one purchase. We want to provide a consistent and safe experience for all customers, and having groups of two, three or more all trying to split one item would defeat the purpose of these changes. One item purchased for one stamp, two items for two, etc. (even if one person is paying).
Q: I’m a hotel guest, do I have to spend $20 to get my stamps?
A: Yes, you’ll need to spend an additional $20 to get all the stamps for open bars, or make a purchase at each location.
Q: What if I want a stamp from just one bar? Do I need to spend $20?
A: Nope, you just need to make a purchase, no minimum amount.
Q: Can I bring in a receipt from a different day and use it to get stamps?
A: No, the $20 purchase has to be made the day you are collecting the stamps. Exception: There is one exception to this rule: If you are a hotel guest, and the $20 purchase was made during your stay they can get the stamp(s) with a receipt from a previous day.
Q: Can the $20 be spent in a gift shop?
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