Q: Why the new dine-in/make-a-purchase rule for earning stamps?
It might not feel like a big deal for you to make a quick stop at a bar to grab a stamp. The problem is, that’s how a few thousand other people feel too. Requiring dine-in and/or a purchase helps us slow down the flow of people and control and monitor where people are.
For example, if the Cloud Bar in Kalama is full, no one can enter – even just to see the view. In this situation, if you were a Passport holder looking for a stamp, you would have to wait. On a weekend with, say, 20 Passporters wanting stamps, they would all be waiting in line, which causes safety issues for staff and customers alike.
Two additional situations that highlight these necessary changes:
1. Ruby’s Spa at Edgefield currently has a capacity of two people in the lobby area. Without requiring a purchase, we might unintentionally prevent customers from shopping there when it’s full of stamp seekers, and potentially cause safety issues with the in-and-out traffic.
2. Bar service is not allowed at many locations. If we did not limit to dine-in only stamps, we would need to set up a stamping station somewhere in the restaurant. When busy, this could disrupt social distancing, creating safety hazards for customers and employees, and make it difficult for servers to do their jobs.
Q: Why do I have to buy something to get the small bar stamps?
A: Small bars have much smaller capacities for customers, and we are unable to allow come-and-go access to them. Because of that, you’ll need to be a customer in the bar to get a stamp.
Q: Dine-in – what does that mean? Do I have to have a full meal at every location?
A: Dine-in means that you have to be a paying customer at every location, in the manner that they are prepared to serve you. Some locations are only offering table service, some locations are doing limited bar service; it just depends on the current regulations. You can buy food, a drink, a soda, a snack or anything that we may sell.
Q: Why can’t I get a stamp for to-go food?
A: It’s about the experience, not just the stamp. Before COVID, you would have been able to roam through a pub, looking at art, reading a little history, and perhaps chat with an employee before getting your stamp. As much as we appreciate your patronage in the form of takeout, it is not something that earns a stamp at this time.
Q: When will the Experience tours start again?
A: We do not have a timeline as to when those will start again, but we will update you when we can.
Q: How do I get my stamps for those ticketed (TIX) venues that are closed?
A: For now, we are not currently offering those stamps.
Q: I’m almost done with my Passport except for closed locations but I’m planning to be in Portland next week, can I get in and get the stamps?
A: Unfortunately, no. Your Cosmic Tripster journey will need to wait until we are able to get people into those locations.
Q: When will the next Cosmic Tripster Party take place?
A: We don’t currently have a timeline for the next party. The state will need to be at least into Phase 3 of reopening before we can host the party.
Q: Are you currently offering game experience stamps?
A: Some locations do have pinball and shuffleboard available, so if you can play, you can get the stamp.
Q: My Tripster benefits expired during the closure. Can those be extended?
A: Yes, we can extend the concert tickets and hotel paper vouchers (Cosmic Tripster points never expire). Please contact us at email@example.com to discuss your options.
Q: Doesn’t this policy promote over-consumption of alcohol at the large properties?
A: We do not expect you to fill pages in one fell swoop. Nor do we expect or want to imply that you need to buy alcohol at each bar or pub you stop in to. We have many non-alcoholic drink options, wee cocktails, small bites and snacks at our various small bars. So you do have options if you want to get all of one property’s stamps in a single visit.
Another thing to consider is that some properties have small bars with limited hours or bars that cannot open until at least Phase 3. This means that you may not be able to finish a property’s page in one visit regardless.
Q: Can my partner and I both go a bar and split something to get two stamps?
A: At this time, no, we are not able to accommodate two stamps for one purchase. We want to provide a consistent and safe experience for all customers, and having groups of two, three or more all trying to split one item would defeat the purpose of these changes. One item purchased for one stamp, two items for two, etc. (even if one person is paying).
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